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Friends and Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.

Patients are able to leave FFT feedback via SMS when they attend an appointment, and via the Elephant Kiosk located in Reception.

You can find the Practice Results for December 2018 HERE

You can find more information about the NHS Friends and Family Test HERE



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