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ONLINE SERVICES FOR PATIENTS

Patients are already able to book appointments and order repeat medications online.  From 31st March, 2015 the practice can also offer online patient access to parts of their medical records.

Patients who wish to access online services will need to complete an application form and bring the form and two forms of ID, at least one of which should contain a photo, with them to the surgery. Staff will verify the information and if accepted the patient will be registered for access.  A PIN number will be provided once the application has been registered.

Patients who currently have access for appointments and repeat medications who wish to register for this new service will also need to complete a new application form and bring in ID.

More information can be obtained from www.england.nhs.uk/patient-online  

Rights and Responsibilities of Patients

It is our aim to provide the highest standards of healthcare to all patients registered with our practice.

We aim to involve you in decisions about your healthcare and to treat you with dignity and respect.

At all times we aim to respect your right to privacy and confidentiality.      

Accordingly, we expect our patients to play their part in helping us deliver high quality care. In particular:

  • We expect you to attend for the appointments you have booked. Please contact us either by telephone or email if you are unable to attend so that we can offer the appointment to someone else.
  • In accordance with the NHS policy of zero tolerance we will not tolerate verbal or physical abuse towards any member of staff or fellow patients. Any such episodes are likely to result in the police being called and the removal of your name from the practice list.                                                                                                                                                                                                                                                                                                                                                                                                                                                                             

       

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