Rights and Responsibilities of Patients
It is our aim to provide the highest standards of healthcare to all patients registered with our practice.
We aim to involve you in decisions about your healthcare and to treat you with dignity and respect.
At all times we aim to respect your right to privacy and confidentiality.
Accordingly, we expect our patients to play their part in helping us deliver high quality care. In particular:
- We expect you to attend for the appointments you have booked. Please contact us either by telephone or email if you are unable to attend so that we can offer the appointment to someone else.
- In accordance with the NHS policy of zero tolerance we will not tolerate verbal or physical abuse towards any member of staff or fellow patients. Any such episodes are likely to result in the police being called and the removal of your name from the practice list.
Equality and Diversity Statement
The practice reviews equality and diversity policies annually and updates them as necessary to ensure fairness, equity and diversity in all dealings, both as a provider or health services and as an employer of people.
Equality is not about treating everyone the same, it is about ensuring that access to opportunities are available to all by taking account of peoples differing needs and capabilities.
Diversity is about recognising and valuing differences through inclusion and in line with The Equality Act 2010.
The practice supports working towards developing a workforce that is representative of the community it serves. All staff undergo equality and diversity training every 12 months.